Cancellation & Refund Policy

Last updated on November 17th, 2023

Welcome to Zusta Video Editing Agency, your premier destination for top-notch video editing services! We are dedicated to ensuring your experience with our services is seamless and satisfying. Please review our Refund & Cancellation Policy below, outlining the terms and conditions for services purchased on our website. Your agreement with this policy is implicit upon engaging our services.

1. 1. Refunds
   1.1. Our video editing services are non-tangible and delivered based on the agreed scope. Consequently, refunds are generally not offered once the services have been initiated or completed.
   1.2. Refunds may be considered under specific circumstances:
   a) Technical issues: If you encounter technical difficulties preventing you from accessing or using the services, we will collaborate with you to resolve the issue or provide compensation.
   b) Misrepresentation: If the service description or features significantly differ from the actual service received, we will assess the situation and provide compensation if deemed appropriate.
   1.3. To discuss a refund or compensation, please reach out to our customer support team within 2 days of the service completion. Provide details, a clear explanation of the issue, and any relevant supporting documentation.
   1.4. Approved refunds or compensation will be processed using the original payment method within 3-4 business days.


2. 2. Cancellations
   2.1. Cancellations for services can only be accepted if the service has not been initiated or completed.
   2.2. To request a cancellation, please contact our customer support team as soon as possible. Provide details and a clear explanation of the cancellation request.
   2.3. If your cancellation request is approved and the service has not been initiated or completed, we will process the cancellation and issue a refund using the original payment method within 3-4 business days.


3. 3. License and Intellectual Property
   3.1. Engaging our video editing services grants you a non-exclusive, non-transferable license to use the services for personal or business purposes, as specified in the service agreement.
   3.2. You agree not to reproduce, distribute, modify, or sell the services or any part of them without our explicit written permission.
   3.3. All intellectual property rights, including copyrights, trademarks, and trade secrets, remain the sole property of Zusta Video Editing Agency.


4. 4. Changes to the Policy
   4.1. We reserve the right to modify or update this Refund & Cancellation Policy at any time without prior notice.
   4.2. Any changes made will be effective immediately upon posting on our website.
   4.3. It is your responsibility to review the policy periodically to stay informed of any updates.

If you have any questions or require further assistance, please don’t hesitate to contact our customer support team at support@zusta.in or call us at +91 33 35921676.